Student Accounts
Roles and responsibilities
In support of the University’s mission, the student accounts sector of Financial Resources plays an important role in ensuring the institution’s financial capacity and viability related to the financial transactions with students.
It is responsible for the invoicing and collection of university fees and all other fees invoiced to students.
OUR VISION, OUR VALUES
Student Accounts Vision
- Provide students with superior quality service;
- Attract and retain competent employees;
- Ensure transparency, equity and flexibility;
- Maximize revenues, reduce outstanding debts and optimize the University’s operating fund.
Student Accounts Core Values
- Quality service, the driving force behind the student’s experience…and the student’s loyalty;
- Teamwork (including our partners), one of the keys in achieving our objectives;
- Integrity, a reflection of fair and transparent measures and communications;
- Efficiency, the hallmark of a flexible and proactive organization;
- Innovation, our way of meeting growth challenges.
Students' Responsibilities
The University of Ottawa is committed to supporting students in their efforts to achieve their goals in regards to academic success. To this end, the University ensures the quality and relevance of its academic programs and develops a support network of services to help students throughout their university experience. To this end, students are required to pay their fees prior to the start of classes or to make satisfactory payment arrangements.
Your feedback is important, please complete the online survey
You have communicated with Financial Services by telephone, email or in person? Financial Services aims to offer high-quality service to all our students. A survey has been developed as a performance measurement and follow-up tool. Two minutes of your time are required to provide us with important information. Your comments will help us continue to improve our service and to make your student experience at the University of Ottawa the best it can be.
http://www.feedbackfinance.uottawa.ca/